Responsibilities And Duties
- Contact potential or existing customers to inform them about a product or service using
scripts; - Answer questions about products or the company;
- Ask questions to understand customer requirements and close sales;
- Direct prospects to the field sales team when needed;
- Enter and update customer information in the database;
- Take and process orders in an accurate manner;
- Handle grievances to preserve the company’s reputation;
- Keep records of calls and sales and note useful information;
Requirements:
- Proven experience as telesales representative or other sales/customer service role;
- Proven track record of successfully meeting sales quota preferably over the phone;
- Good knowledge of relevant computer programs and telephone systems;
- Ability to learn about products and services and describe/explain them to prospects;
- Excellent knowledge of English, Hindi & any additional Indian language is an added
advantage - Excellent communication and interpersonal skills;
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Education Qualification
- Higher Secondary(12th Pass) (Preferred)
- Graduate (B.COM,BBA,BA…)
- With good communication skills (English, Hindi,Marathi)