Marketing Agency
Chapter 4-Communicate Effectively Significant portions of this chapter were adapted from Scott McLean’s Business Communication for Success textbook with permission of the author. McLean, S. (2010). Business Communication for Success(Version 1.0). Irvington, NY: Flat World Knowledge. The most… Communicate Effectively
Chapter 3-Manage Your Stress Some of the secret joys of living are not found by rushing from point A to point B, but by inventing some imaginary letters along the way. Douglas Pagels When I… Manage Your Stress
Chapter 2-Achieve Personal Success Once you are in the field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that… Achieve Personal Success
Chapter 1-What Is Human Relations? I present myself to you in a form suitable to the relationship I wish to achieve with you. Luigi Pirandello If you don’t like something, change it. If you can’t… What Is Human Relations?
Chapter 13-Safety and Health at Work Training for Safety As the HR manager of a large construction company, your workers’ health and safety is of paramount concern. Last week, you reported an incidence rate of… Safety and Health at Work
Chapter 14-International HRM Things Weren’t What They Seemed When your organization decided to go “global” two years ago, the executives didn’t know what they were getting into. While the international market was attractive for your… International HRM
Chapter 12-Working with Labor Unions Unhappy Employees Could Equal Unionization As the HR manager for a two-hundred-person company, you tend to have a pretty good sense of employee morale. Recently, you are concerned because it… Working with Labor Unions
Chapter 11-Employee Assessment A Tough Conversation As you wake up this morning, you think about the performance evaluation you will give one of your employees, Sean, later this morning. Sean has been with your company… Employee Assessment
Chapter 10-Managing Employee Performance A Dilemma You have been the store manager for a large coffee shop for three years but have never had this type of problem employee to handle before, and you schedule… Managing Employee Performance
Chapter 9-Successful Employee Communication The Biggest Challenge Casey is seated at his desk reviewing his human resource strategic plan when Lily walks in, obviously upset. Her facial expressions show she is upset, and after she… Successful Employee Communication