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Legal Section






General

♦  Under no circumstance is pornography permitted. Nudity, adult-oriented e-commerce stores, and similar are allowed if the content is legal in India. 3DWorks will be the sole arbiter as to what
    constitutes a violation of this provision.
♦  Banner rotation services and link exchange networks are not permitted.
♦  Off-site media storage is not permitted.
♦  Operating a public mirror site is not permitted.
♦  Running a proxy or anonymizer, whether publicly accessible or protected, is not permitted.
♦  Prime bank or bank debenture-related sites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing
    or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.
♦  Spamming is not allowed.

The above mentioned services / web content create undue system load on our servers. All violations will be shut down immediately and may result in account suspension and/or termination. No refund will be provided in such cases.

Fake hits through API, single IP or other malicious sources will not be entertained. Any attempts to undermine or cause harm to a 3DWorks server or customer of 3DWorks is strictly prohibited.

The client is solely responsible for the content or data hosted at his/her website/server. He/she will be directly responsible for any legal action that may arise due to content hosted at his/her website/server. If asked by government authorities, 3DWorks has full rights to share client's details/data even without client's approval.

Domain Registration

Domain Registration

If some other party is able to get the domain name (that you have applied for) registered prior to you, then 3DWorks cannot and shall not be held liable in such case. In case of any dispute arising out of this, the company's liability shall be restricted purely to making refund of the amount received by it for a new domain request and not beyond.

If in case the client has wrongly spelled his domain name then no refund will be applicable following the registration of domain.

You acknowledge that you have read ICANN Registrant Rights and have understood the responsibilities and rights that registrants (you) have with their domain registrar (ZNetLive) when they have a domain name registered through them.

Domain Renewals

You acknowledge that it's your responsibility to keep records and maintain reminders regarding the expiry of any service. As a convenience to the client, and not as a binding commitment, we may notify him of any expiring services or services due for renewal, via email message sent to the contact information associated with the customer in the 3DWorks database. Should renewal fees go unpaid for a service, the service will expire automatically & 3DWorks will not be responsible for any loss that may occur due to expiry/termination of services.

Domain Transfer

Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by 3DWorks on behalf of the account holder, a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

All domain Registration/Renewals/Transfers are governed by ICANN Policy.

Nameservers And Servers

It is the client's responsibility to change the nameservers. The propagation time for changes to reflect would be 48-72 hours and it can even exceed due to registry problems, ISP issues or technical factors whatsoever. The company in all such cases cannot and shall not be held liable to for changing of nameservers or any delays associated with it. No complaint tickets in this regard shall be entertained also.

All genuine and valid password reset requests from owners originating from member control panel shall be processed and completed. In case of any disputes, the FTP log and other system specific details shall be made available to concerned government authorities, if a proper request is received from concerned authority.

Company be under any obligation to notify clients about any technical emergency or server downtimes.

Email Server Usage

♦  The mails in deleted folder will get automatically deleted after 30 days. Rest items will get automatically deleted after 3 months. (Not from the MS Outlook but from email server).
♦  No client can use email server for data storage including the option of leaving a copy on the server.
♦  Client is allowed to keep only relevant mails keeping in consideration the mailbox size limitations.

Service Rates

Customer/Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to him. Customer/Subscriber is aware that the company may prospectively change the specified rates and charges from time to time.

Payment

Establishment of any service is dependent upon receipt of stated charges by the Company. Subsequent payments are due on the anniversary date of the month for that month's service or, on the annual renewal date in case of services purchased annually.

Payments are accepted only in the form of crossed Demand Drafts, Cheques, Credit Cards or any other payment option communicated by the company. Charges for all services are payable prior to the beginning of each service period. Failure to pay in no way relieves the customer from making full payment.

3DWorks retains full rights to charge for or alter specifications or discontinue any of the services/ features offered under the various schemes at any time, without any prior notice.

It shall be our endeavor to set-up the server within stipulated time frame as defined in our SLA, upon the receipt of completed form along with the payment (realization). If however, there is a delay due to any unforeseen circumstances, the customers are requested to kindly bear with us. Additional or customized services are available at extra cost as applicable and as mentioned. You accept that your account may be temporarily or permanently suspended without any prior notice or information to you in any event of non-payment from your side for any of 3DWorks services.

Payments And Fees

Cheques and Drafts returned for any reason are subject to returned item charge. Service will be interrupted on accounts that reach 7 days past due. Service interrupted for nonpayment may be subject to a reconnect charge fixed at the sole discretion of 3DWorks. Accounts not paid by due date may be subject to a late fee at the sole discretion of 3DWorks. If you desire to cancel your account, please send a mail in 15 days in advance. Failure to notify cancellation in advance would result in services billed and payable for the next period.

Failure To Pay

The Company may temporarily deny all services provided or terminate this Agreement upon the failure of customer to pay charges when due. Such termination or denial will not relieve customer of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

In case your hosting service expired before the expiration of your domain then the Parking page of our company is shown and it is removed when the payment of hosting renewal is realized to us.

Fund Transfer

If for any reasons, you are managing two different projects/ accounts then transfer of fund from one account to another account is not allowed. While sending offline payments, please make sure that you send us different DD/cheques for different accounts.

Important

All discounts, until explicitly mentioned, will be applicable on new registrations only. The discount will not be provided on renewals.

Change Of Registered Mail ID

If Request Is Being Sent From Registered Email ID

The client needs to send address and ID proof scan copy for cross verification of account ownership. The change in email ID can be immediately done if the address proof provided by the client matches with 3DWorks records for that particular client.

If Registered Email ID Is Inaccessible

The client needs to send us an email along with his ID proof mentioning the reason for the change in email ID. We further analyze the situation by sending the mail to the registered email ID for the requested change. We automatically make the changes if we don't get any response from registered email ID within one week (from the mail sent time).

Mailing Policy

Users may not send unsolicited e-mail messages, including, without limitation, bulk commercial advertising or informational announcements ('spam') in a way that could be reasonably expected to adversely impact the 3DWorks network, including, without limitation, using an e-mail account on 3DWorks network to send spam or bulk e-mail, or using the service of another provider to send spam or to promote a site hosted on or connected to the 3DWorks Network.

Sales Commitments

Any commitment of sales team to client regarding availability of technical features, unless in accordance with technical specifications and plans mentioned on company website would not incur any liability upon the company. All such unsubstantiated commitments by sales team on phone or mails would not carry any weight in the eyes of company and exempt it from legal action.

Upgradation/Migration

In case of migration/upgradation, your old server/account will be terminated in 48 hours of the activation of the new server/account without any further intimidation. It is the client's responsibility to ensure the full completion of migration within 48 hours of getting the new account details. 3DWorks will not be liable for any data loss/mishappenings that may occur after 48 hours of the activation of new account.

In case you are migrating/upgrading your server/account near the expiry date of the old server/account then client's old service/account will be deactivated on its due expiry date. It is the client's responsibility to migrate all their data on new account before the old server/account expiry date.

Account Cancellation

Requests for canceling accounts may be made in writing with at least 15 days' notice but not more than 30 days prior written notice and by the subscribers /customers through the mail.

Only the authorized account holder or an authorized contact may cancel the account. Authorized contacts are appointed only by the account holder. In the event of cancellation, customer will automatically be billed for any excess usage during the then-current calendar month.

Denial of Service

We reserve the right to refuse service to anyone at any time for any reason.

Jurisdiction

The laws of the Republic of India shall govern this agreement. In any event of dispute the area of Jurisdiction would be Meerut only.

Acknowledgement

You agree that you as the person legally responsible for use of this account are at least 18 years of age. You agree to supply 3DWorks with a current and truthful name, postal address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authorized user of any credit card that you supply to us and agree that we have an obligation to fully investigate any possible fraudulent credit card use.

Support Policy

I. Although technical support is available 24x7x365 through live-chat, trouble mails & telephone, but only very basic issues can be addressed over the phone. Here, basic issues refer to those simple issues and queries that can be answered or resolved on an immediate basis by our support executive.

II. All trouble emails sent will be responded to within 4 hour. If there is a need for further investigation, the customer will be informed accordingly.

Getting the attention of the support team.

Support Abuse

We always treat our customers with utmost respect and expect the same from you too. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days' notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.

Support Boundaries

Please do not provide your sensitive information to our agents/executives etc. like login details, passwords, banking info etc. on Skype Chat. You may also not make any commitments on live chat. All such commitments, disclosures and interactions with our team would solely be at your own risk and 3DWorks does not deem valid or vouch for the authenticity of all such interactions. 3DWorks recommends that for all complex and advanced issues customer duly raise a mail.

The support team will not be responsible for damages or issues arising from the activities like upgrading kernel, OS, running windows updates and external software like firewalls and data base.

Effect in E-Commerce or Software, Regarding G.S.T – Goods & Service Tax by Government of India which is valid from 1-July-2017 - we are not responsible and not responsible for any loses and legal formalities.